Other Policies
Banned States
Users from the states of Odisha, Andhra Pradesh, Telangana, Assam, Sikkim, and Nagaland will not be allowed to leverage our Paid Contest Gaming Services due to local regulations.
Payment Policy
If it is determined during the payment process that a user is located in one of the above-mentioned 'Banned States,' the transaction will not be processed, and the user will be unable to proceed with any payments.
The below terms govern all payment-related transactions made by You, and You agree to abide by them.
1. Payment Accounts & Balance
By accessing and using Our Platform, You are provided with the following categories of accounts and balance for processing and reconciling Your payments:
Deposited Balance - This account holds any amount remitted by You through a designated payment gateway for availing Our Services; and
Winning Balance - This account holds your winnings in any Paid Contests.
2. Transaction Processing
When You join any Contest, the Pre-Designated Amount gets debited first from the Deposited Balance, and then from Your Winning Balance. For the Deposited Balance, debits will be made in order of the date when the funds were first credited.
If You do not have enough balance in either of your Accounts to participate in any Paid Contest, You will need to remit the Pre-Designated Amount required to join the Contest(s). You agree that any amount deposited shall be subject to deduction of applicable GST in accordance with these Terms.
3. Withdrawals Processing
The name mentioned on the identification document as provided by You in the app should correspond with the name of the Bank Account holder of the Bank or linked to the UPI ID provided by You at the time of bank account or UPI verification at the time of withdrawal or bank account change request.
We will process your withdrawal after verifying your bank account details and/ or UPI ID (as applicable). Upon verification, we will debit the amount from your Winning Balance and transfer it online to your bank account at the earliest.
We may charge any processing fee for the online transfer of funds from your Winning Balance to Your bank account
We depend on banks and third parties to process transactions on Our Platform. Thus, we may take up to 24 hours to process any payments to Your bank account. You agree not to hold Us responsible or liable for any delay in processing any payments.
A transaction, once confirmed, is final, and no cancellation is permissible.
4. Refunds
We will refund any amount left in your Deposited Balance if your Account gets suspended or removed
(a) due to Our failure to provide Services,
(b) any instruction received from any government or regulatory authority
We will refund the Pre-Designated Amount paid by You in case any Contest is abandoned in accordance with these Terms.
We shall deactivate Your Account pursuant to any direction issued by an appropriate government agency and/or competent authority. If We receive requisite instructions from such authority, We shall refund the deposited amount from Your Deposited Balance to the source account, subject to applicable processing fees.
In the event Our Services are not available due to reasons outside Our control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond Our control, such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, epidemic, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials or any cancellation of services available on Our Platform (each a “Force Majeure Event”), then We reserve the right to cancel any Contest and process refund of the Pre - Designated Amount.
In the even of a Paid Contest involving up to 5 Users, where more than 1 User have scored the same points then the Prize Money Pool shall be equally divided between the Users.
In the event of a Paid Contest involving up to 5 Users, where all the Users have scored the same points then the Prize Money Pool shall be equally divided between the Users.
In case of unforeseen technical glitches, We would refund the subscription upon reviewing the complaint. The final decision lies with us.
If your refund request is approved, we will initiate a refund to your credit card (or original method of payment) within 7 working days.
4. Taxes Payable
From 01 October 2023, 28% GST is applicable on the amount deposited by You in Your Deposited Balance. You can view the GST paid on each deposit made by You in the Deposited Balance on the ‘Transaction History’ page on the Platform. The GST value listed on the invoice shall be the final GST amount charged to You
All winnings shall be subject to deduction of tax (“TDS”) as per the Income Tax Act 1961. With effect from 1st April 2023, TDS of 30% shall be deducted from Net Winnings (“NW”) on each withdrawal request placed by You.
For the purpose of calculating NW:
calculation of NW for the first withdrawal during the Financial Year (“FY”):
NW = A - (B+C)
A = Aggregate amount withdrawn from the Winning Balance;
B = Aggregate amount of non-taxable deposit made in the Deposited Balance till the time of withdrawal;
C = balance amount in the Deposited Balance and the Winning Balance at the beginning of the FY (“Opening Balance”);
NW shall be Zero if the sum of B & C is equal to or greater than A
calculation of NW during the FY in each subsequent withdrawal from the Winning Balance
NW =A-(B+C+E)
A = Aggregate amount withdrawn from the Winning Balance till the time of such withdrawal including the amount of such subsequent withdrawal;
B = Aggregate amount of non-taxable deposit made in the Deposited Balance till the time of such subsequent withdrawal;
C = balance amount in the Deposited Balance and the Winning Balance at the beginning of the FY (“Opening Balance”);
E = NW comprised in earlier withdrawal or withdrawals during the FY until this subsequent withdrawal if tax has been deduced on winnings comprised in such withdrawal or withdrawals
NW shall be Zero if the sum of B, C & E is equal to or greater than A
calculation of NW at the end of the FY
NW =(A+D)-(B+C+E)
A = Aggregate amount withdrawn from the Winning Balance during the FY;
B = Aggregate amount of non-taxable deposit made in the Deposited Balance during the FY;
C = balance amount in the Deposited Balance and the Winning Balance at the beginning of the FY (“Opening Balance”);
D = balance amount in the Deposited Balance and Winning Balance at the end of the FY (“Closing Balance”) and
E = Net Winnings comprised in earlier withdrawal or withdrawals during the FY until this subsequent withdrawal if tax has been deduced on winnings comprised in such withdrawal or withdrawals;
NW shall be Zero if the sum of B, C & E is equal to or greater than sum of A & D
In the event, You do not withdraw any of Your winnings during a financial year and You have Net Winning balance as of 31 March of each year, then TDS of 30% shall be deducted on such Net Winnings balance from Your Winning Balance or Deposited Balance as on 31 March as calculated above.
In case of any revisions by the Government of India to the aforementioned rate or the definition of Net Winnings in the future, TDS will be deducted by Us in accordance with the then-current prescribed TDS rate and the revised definition of Net Winnings. Winners will be provided TDS certificates in respect of such tax deductions. The Winners shall be responsible for payment of any other applicable taxes, including but not limited to, income tax, gift tax, etc. in respect of the Net Winnings. We shall not in any manner be responsible for users' individual tax matters.